Case Study: Leading Sanitation Equipment Provider improves trailer tracking and customer response time with EZO

Leading Sanitation Equipment Business Streamlines Trailer Bookings using Reservations and Real-time Reports

Leading Sanitation Equipment Provider, a national sanitation equipment business operating across 150 U.S. locations, turned to EZO after its trailer assets had become difficult to manage across seven spreadsheets. The company needed a better way to track 2,800 trailers a day, avoid duplicate and missing records, and improve visibility into trailer availability, reservations, and maintenance.

Using EZO’s asset management platform, including Reservations, Projects, Custom Filters, Custom Roles, Custom Reports, and Carts, the company centralized trailer tracking and streamlined bookings, check-ins, checkouts, and reporting. EZO helped reduce customer response time by almost 30%, cut data lookup from about a day to 10 minutes, and saved nearly 20 man-hours per month, while improving collaboration and real-time visibility for the operations team.