Case Study: KAYAK lowers employee acquisition costs with EZO (EZOfficeInventory) through improved IT asset management

KAYAK Lowers Employee Acquisition Costs Through Improved IT Asset Management

KAYAK, a global travel search and meta‑booking site with about 550 employees across 11 locations, struggled with scaling IT asset tracking: static Google Sheets, inconsistent naming, and underused barcode tags made audits slow and error‑prone as headcount grew tenfold. To address this, KAYAK selected EZO’s EZOfficeInventory in 2017, seeking cloud-based tracking, QR/mobile scanning, seamless login, and an easy-to-use interface.

EZO implemented real‑time cloud records, QR code asset tags and mobile scanning, check‑in/check‑out workflows, maintenance alerts and an open API to automate assignments and audits. The result was faster bulk audits, reduced errors and processing time, and the ability to reconcile a 10x increase in employees without hiring additional IT administrators—lowering employee acquisition costs and improving IT operational efficiency.

KAYAK

Samarth Rajendra

Kayak