Case Study: Harvard University achieves cost savings and improved inventory visibility with EZO (EZOfficeInventory)

Harvard University IT Support Center Reduces Cost, Gains Efficiency with EZOfficeInventory

Harvard University’s HUIT Support Center struggled with tracking repair tools, loaner laptops/tablets, and consumables using spreadsheets and Google Docs, which led to misplaced items, unnecessary replacement purchases, and no real-time visibility. To address this, the team trialed and adopted EZO’s asset management product, EZOfficeInventory, to centralize inventory and workflows.

EZO implemented EZOfficeInventory features—mobile check-in/check-out, Availability Calendar, item photos and history, role-based access, custom reports, and low-stock alerts—giving the Support Center real-time visibility and accountability. The result was significant cost savings from fewer lost items, optimized procurement and stock levels (weekly toner reports and automated alerts), streamlined scheduling, and more agile day-to-day operations.

Harvard University

Lillian Delgado

Manager of the Support Center