Case Study: Eight Eleven Group streamlines IT asset tracking and service delivery with EZO AssetSonar

Eight Eleven Group streamlines IT asset tracking and enhances service delivery with AssetSonar and Zendesk

Eight Eleven Group, the Indiana-based parent organization behind Medasource, Brooksource, and Calculated Hire, needed a better way to manage IT assets as it grew past 900 employees. The team was struggling with inefficient asset tracking, manual data imports, and inaccurate records due to weak integration with its active directory, prompting it to look for a more automated solution from EZO’s AssetSonar.

EZO implemented AssetSonar with integrations for Azure AD, Microsoft Intune, and Zendesk to automate asset syncing, improve onboarding and offboarding, and give the help desk instant visibility into device, user, and location details. The results included more accurate tracking of over 1,000 assets, faster service management, stronger reporting, and significant time savings—Nick Tavassoli said AssetSonar cut inventory management time in half and saved the cost of at least half a new employee.

Eight Eleven Group

Nick Tavassoli

Help Desk Analyst