Case Study: Delft Imaging achieves 30–40% higher support efficiency with EZO

Delft Imaging improves support efficiency by 30–40% with EZO

Delft Imaging, a global health tech organization, faced significant operational challenges as it scaled to manage thousands of diagnostic systems across 90+ countries. Their reliance on manual tracking in spreadsheets and fragmented data led to slow support response times and a critical lack of visibility over their assets, which directly impacted healthcare delivery in underserved regions. To address this, they partnered with vendor EZO.

By implementing EZO's centralized asset management system, Delft Imaging connected its asset data directly to service workflows, notably through a Jira integration. This provided support technicians with instant context, eliminating manual validation and saving an estimated 1,000-2,000 hours. The solution delivered a 30-40% improvement in operational efficiency, enabled global scale without increasing headcount, and ensured critical diagnostic equipment remained operational.

Delft Imaging