Case Study: CommentSold reduces ticket resolution time and improves asset tracking with EZO AssetSonar

CommentSold optimizes asset usage and reduces ticket resolution time by over 20% with AssetSonar and Zendesk

CommentSold, a fully remote live-selling platform serving more than 7,000 small to mid-sized retailers, was struggling with manual IT asset tracking in spreadsheets. The company needed a better way to manage device inventory, reduce asset loss, and maintain accurate data across its remote workforce. EZO’s AssetSonar was chosen to replace the homegrown process and support their IT asset management needs.

With EZO’s AssetSonar and its Zendesk and Google Workspace integrations, CommentSold gained real-time visibility into device custody, status, and lifecycle information, while also streamlining check-in/check-out and asset tracking workflows. The results included 90% improved asset data accuracy, over 20% faster ticket resolution, and up to 80% time savings on some support tickets, helping the IT team reduce MTTR and avoid unnecessary device purchases.

CommentSold

Kent Lyle

IT Manager