Case Study: BDS achieves full hardware lifecycle visibility and smarter IT forecasting with EZO AssetSonar

AssetSonar Empowers BDS With Full Hardware Lifecycle Management, Key Business Intelligence

BDS, a provider of custom solutions for copying, printing, and document management, needed a better way to manage IT assets across a growing remote workforce. After relying on spreadsheets, the company faced siloed information, human error, and difficulty tracking hardware lifecycle, locations, and support needs. EZO’s AssetSonar IT asset management platform was chosen to bring automation, speed, and accuracy to their asset tracking.

With EZO’s AssetSonar, BDS centralized tracking for laptops, peripherals, and inventory across 22 locations, while using custom fields and reports to monitor warranty, end-of-life status, and device readiness. The Zendesk integration gave IT teams hardware-level visibility into ticket history, helping them identify repeat issues and remove problematic devices from circulation. The result was better forecasting, budgeting, onboarding/offboarding, and more trustworthy business intelligence for IT and management.

BDS

Sunny Singh

Sr. Director of Information Technology