Case Study: Wollens Solicitors achieves faster, more accurate digital mailroom processing with EzeScan

Wollens Solicitors had gone digital but were still doing so much data entry. Here’s how EzeScan solved this and gave them a solution that was fast, accurate and user-friendly

Wollens Solicitors, a UK law firm, struggled with inefficient manual data entry and mail processing despite being on a digital journey. Their existing system lacked integration with their case management software, consuming staff time. They needed a solution to automatically capture and file incoming mail from their three offices, which led them to partner with vendor EzeScan.

EzeScan implemented its Digital Mailroom Solution, which used desktop workstations to scan mail and a central server to automatically identify case numbers and file documents correctly via database lookups. This integration with their case management system eliminated manual indexing, saved time, and reduced data entry. The web-based EzeScan WebApp ensured successful employee adoption and allowed staff to access and manage mail from anywhere, resulting in no lost items and greater overall efficiency for the firm.

Wollens Solicitors

Clive Meredith

Practice Director