Case Study: Pacific Life improves OpenText user adoption and document processing with EzeScan

Pacific Life cuts document processing from days to under 2 hours with EzeScan

Pacific Life, a provider of insurance and investment products, faced challenges with user adoption after deploying a new OpenText content management system. They struggled with efficiently uploading, renaming, and making their large, complex legal PDF documents OCR compliant. To address this, they turned to vendor EzeScan for a capture technology solution.

EzeScan implemented a solution that automates the process of registering files into OpenText with minimal user intervention. This resulted in a dramatic improvement in user adoption. The time to handle document queues was reduced from multiple days to less than two hours, creating significant time and resource savings. Document retrieval also improved due to standardized naming conventions.

Pacific Life