Case Study: Pacific Life achieves secure digital mailroom automation with EzeScan

Pacific Life - Customer Case Study

Pacific Life, a provider of life insurance and investment products, faced significant challenges processing physical mail and maintaining business continuity when employees were forced to work remotely due to the COVID-19 pandemic. A backlog of mail was building up, creating inefficiencies and exposing staff to health risks. They needed a rapid and secure digital mailroom (DMR) solution and turned to EzeScan for a resolution.

EzeScan deployed its WebApps-based Digital Mailroom solution to quickly digitize and automate Pacific Life's mail intake and distribution. The implementation converted 52 physical mail stops to digital, enabling the secure processing of 300-1200 mail pieces daily across two locations using 256-bit encryption. The EzeScan solution strengthened information security, provided cost savings by eliminating remailing, and made all mail accessible to remote employees anytime, anywhere.

Pacific Life

Jessica Nilsen

Senior Business Analyst