Case Study: Pacific Life streamlines secure digital mail processing with EzeScan Digital Mailroom

Pacific Life converts 52 mail stops to digital with EzeScan

Pacific Life, an insurance company, faced a significant challenge when a backlog of physical mail built up due to remote work during COVID-19. They needed a secure digital mailroom solution that could be implemented quickly. They turned to vendor EzeScan for its Digital Mailroom solution to address this.

EzeScan implemented a web-based, end-to-end workflow solution built on its WebApps to digitize and automate Pacific Life's mail processing. The results were substantial: 52 physical mail stops were converted to digital, with 300-1200 pieces of mail processed daily across two locations. The solution provided strong security with 256-bit encryption and saved costs by eliminating the need for remailing. According to a Pacific Life Senior Business Analyst, the EzeScan platform improved engagement, automated processes, and reduced risks.

Pacific Life