Case Study: a large hotel chain streamlines reservation processing with EzeScan

Large Hotel Chain - Customer Case Study

A large hotel chain was faced with the manual and inefficient processing of over 500 reservation faxes and emails daily, which involved printing, stamping, moving, and rescanning hard copies. The vendor, EzeScan, was engaged to help automate this workflow after a photocopier company identified the need for a solution beyond simply replacing the client's aging fax machine.

The solution implemented by EzeScan utilized its ROUTING and KFI modules to create an electronic process that eliminated paper handling. This automated workflow saved an estimated 1 hour and 10 minutes per operator daily, reduced paper consumption by over 300,000 sheets annually, and cut service costs, leading to a significant productivity increase and an ROI estimated at around six months.