Case Study: Bayside City Council achieves safer, compliant planning workflow with EzeScan

EzeScan helps City Council overcome its COVID 19 planning workflow challenge

Bayside City Council faced a significant challenge when new COVID-19 legislation required them to quickly digitize their public planning workflow. Their traditional process relied on physical document submissions and in-person inspections, which created health risks and did not meet the new mandate to make documents available online. EzeScan provided a solution using its capture management software to help the council overcome this obstacle.

EzeScan configured its software to automatically process planning objections submitted via a web form. The solution generated both an original document for official records and a redacted version for public posting, ensuring data integrity and compliance with privacy requirements. This digital transformation was delivered successfully in a short time frame, eliminating physical touchpoints, maintaining process integrity, and safely allowing public inspection of documents as required by law.

Bayside City Council

Alistair Bourrilhon

Corporate Records Coordinator