Case Study: City of Kingston achieves better customer service and data accuracy with EzeScan

City of Kingston automates 40+ online forms with EzeScan

The City of Kingston, a local government authority, faced challenges with its manual, paper-based form process. Handwritten PDF forms submitted by customers led to poor data quality, issues with routing, and time-consuming manual data entry into their system. The council needed a solution to standardize forms and capture data digitally. They partnered with EzeScan for its automated web form capture solution.

EzeScan implemented a system using a code identifier within web forms, which automated data capture and workflow. This solution fed the accurately titled data directly into the council's Micro Focus Content Manager system. The results for the City of Kingston included significantly increased data accuracy, better customer service, and freed-up staff who could now focus on their expertise instead of data entry. EzeScan's solution has been highly successful, with over 40 forms automated and the program continuing to grow.

City of Kingston