Case Study: Zostel achieves streamlined hostel operations and increased bookings with eZee Absolute

Zostel - Customer Case Study

Zostel, India’s first chain of backpackers’ hostels, was growing rapidly and preparing for international expansion, but its operations were hampered by manual bookings and Excel-based recordkeeping that caused errors and poor inventory control. The team needed a scalable, hostel-specific system that could manage beds (not just rooms), integrate front-desk operations, online distribution and F&B, and support fast, multi-property growth.

Zostel implemented eZee’s integrated property management system with a channel manager and web booking engine, which was quickly configured for hostel needs, deployed with minimal training and backed by 24/7 support. The single online platform enabled real-time rate and inventory control across OTAs and their website, reduced manual errors and dependency, boosted bookings and occupancy, and provided the reporting and scalability Zostel required as it expands to new properties and markets.

Zostel

Aviral Gupta

Head of Customer Experience