Case Study: Youth Hostel Los Amigos avoids major losses and restores operations with eZee Absolute

Youth Hostel Los Amigos - Customer Case Study

eZee Technosys, a hospitality technology provider, came to the aid of Youth Hostel Los Amigos in Guatemala when a machine breakdown caused a critical local server file and database issue while the property was live. The fault—reported late at night—threatened significant operational disruption and potential revenue and guest-satisfaction losses.

An eZee support engineer worked continuously for more than 12 hours to diagnose and repair the server/database problem, restoring full functionality and preventing further losses. The hostel manager praised the team’s professionalism and dedication, saying the service set a new benchmark for customer support and reaffirming eZee’s commitment to exceptional client care.

Youth Hostel Los Amigos

Walter

Manager