Case Study: Grande Bay Resort and Spa Mamallapuram boosts bookings and online presence with eZee Absolute

Grande Bay Resort and Spa Mamallapuram - Customer Case Study

eZee Technosys, a hospitality technology provider, faced a challenge when a longtime client, Grande Bay Resort and Spa Mamallapuram, was unsettled by a misleading “audit report” from a consultant that blamed eZee’s channel manager for poor online performance. The report actually highlighted issues—TripAdvisor ratings, website content, OTA registrations—that were driven by the hotel’s own practices, creating confusion and damaging trust.

eZee responded by explaining the distinction, recommending website and booking-flow improvements, and urging the hotel to register with more of eZee Centrix’s 100+ OTA connections while providing a prioritized channel list. Within days bookings increased, the client’s confidence and relationship with eZee were restored, and the hotel subsequently purchased eZee solutions for a sister property.

Grande Bay Resort and Spa Mamallapuram

Samuel T. Rajan

Resort Manager