Case Study: 600Amps achieves faster response and happier customers with EZ Texting

How an Internet Start-Up Enhanced Services with SMS Texting

600Amps, a locally owned wireless broadband ISP in Southern Oregon, faced a communication problem that was hurting customer service: customers who couldn’t leave voicemails were sending follow-up texts to the company’s landline, which couldn’t receive them. As a one‑person operation, founder Rick Duvall was losing time to missed messages and phone-heavy handling of outages, slowing repairs and frustrating customers.

By using EZ Texting to enable SMS on his existing business line and managing conversations via EZ Chat, Rick can send mass outage notifications and respond to individual customer texts from any device. The result is faster response and repair times, higher customer satisfaction and retention, more referrals, and a competitive differentiator that’s strengthened 600Amps’ business.

600Amps

Rick Duvall

Founder