Case Study: Suburban Associates in Ophthalmology achieves 90% receivables collection and faster cash flow with Eye Care Leaders' RCS Evolve

Streamlining Claims Management, Speeding Cash Flow with Revenue Cycle Solutions

Suburban Associates in Ophthalmology, a multi-location eye care practice in Illinois, was struggling with revenue cycle issues—timely and accurate claims submission, resolving denials, and training staff on changing billing rules. To address these challenges they engaged Eye Care Leaders and implemented the company’s RCS Evolve (myCare Revenue Cycle Solutions) for ophthalmology-specific, EMR‑compatible revenue cycle management and ongoing communication.

Eye Care Leaders’ RCS Evolve team took over claims scrubbing and submission, eligibility checks (capturing copays and deductibles), and denial management (payers addressed within 48–72 hours), plus a single point of contact, daily reporting, and in-person staff training. The result: after one quarter Suburban Associates collected 90% of receivables (10% outstanding), experienced faster cash flow, reduced A/R effort, and greater confidence in their billing operations.

Suburban Associates in Ophthalmology

Sonia Mendez

Practice Manager