Case Study: Miami Eye Institute achieves increased revenue and peace of mind with Eye Care Leaders

Increased revenue and peace of mind at a first-time solo ophthalmology practice

Miami Eye Institute, a solo‑doctor ophthalmology practice led by Dr. Inna Ozerov, was losing significant revenue to billing problems: over a third of claims were denied and 15% were being rejected, compounded by credentialing gaps and a remote single biller who couldn’t keep up. To address these challenges, the practice engaged Eye Care Leaders’ myCare Revenue Cycle Solutions (myCare RCS).

Eye Care Leaders implemented myCare RCS’ dedicated revenue cycle team to manage claims, appeals, credentialing, and ongoing communication (weekly calls and daily alerts), even recovering a missed surgery reimbursement. Within 12 months rejections fell from 15% to 0%, denials dropped from 36% to 9%, average monthly collections rose from $86K to $96K and gross collection rate improved 1.14%, delivering measurable revenue gains and restored peace of mind.

Miami Eye Institute

Inna Ozerov

Miami Eye Institute