Case Study: San Francisco Mayor's Office of Housing & Community Development improves affordable housing access with Exygy's DAHLIA Housing Portal

San Francisco Mayor's Office of Housing & Community Development reduces housing application time to 15 minutes with Exygy

The San Francisco Mayor's Office of Housing & Community Development faced significant challenges in its affordable housing application process, which was hindered by a lack of information, a tedious paper-based system, and an obscure selection method. To address this, the office partnered with Exygy to develop the DAHLIA Housing Portal, a digital solution designed to bring transparency and ease to finding and applying for housing.

Exygy employed an agile, user-centered approach to build the DAHLIA portal, which streamlined the application process into a universal short form that takes just 15-20 minutes online. The solution has been highly successful, with 92% of applicants choosing to apply online, resulting in over 70,000 applications and 1.5 million site visitors. The data collected is now used to influence housing policy, and Exygy is expanding the platform to other jurisdictions.

San Francisco Mayor's Office of Housing & Community Development