Case Study: City and County of San Francisco improves affordable housing applications with Exygy's CiviForm

City and County of San Francisco boosts digital housing applications to 92% with Exygy

The City and County of San Francisco worked with Exygy to address challenges with its affordable housing application process. The local government lacked a centralized digital portal, and existing information was unclear to housing seekers, making it difficult for applicants to determine their own eligibility for opportunities.

Exygy developed an accessible web portal for the city. After an initial English-only launch achieved an 80% digital application rate, Exygy translated the portal into Spanish, Traditional Chinese, and Filipino. This dramatically increased the digital application rate to 92%. The solution also adhered to strict accessibility guidelines, ensuring the portal was usable by people with visual and physical disabilities.

City and County of San Francisco