Case Study: Benetech strengthens Bay Area social service referrals with Exygy

Benetech strengthens Service Net in a 3-day design sprint with Exygy

Benetech, a nonprofit organization, faced the challenge of fragmented and outdated information making it difficult for social service providers in the Bay Area to connect people with critical resources. They approached the vendor Exygy for assistance in refining their prototype platform, Benetech Service Net, an open standards data exchange designed to address this problem.

Exygy implemented a solution by leading Benetech through a three-day, user-centered design sprint. This process involved defining user personas, refining the prototype, and testing it with real data managers from referral agencies. The result was a collaboratively designed and inclusive Service Net platform that empowers frontline workers to more efficiently connect vulnerable populations to the help they need, ultimately contributing to healthier and more resilient communities.

Benetech