Case Study: Bay Area improves affordable housing applications with Exygy's Bloom Housing platform

Bay Area boosts affordable housing applications with Exygy, achieving a 41% application submission rate

The Bay Area faced a challenge in making its affordable housing application process less stressful and complicated for applicants, housing counselors, and property managers. The existing system relied on long, paper-only forms that often required sensitive information and in-person submission, with applications varying between different developers and jurisdictions. Exygy was engaged to address this problem with its Bloom Housing digital application service.

Exygy implemented a common short-form digital application developed through a stakeholder steering committee. The solution standardized terminology, broke the process into manageable phases with a status bar and eligibility prompts, and provided multi-language support. This resulted in a significantly more efficient process, with 41% of users who started a digital application ultimately submitting it, greatly improving access to affordable housing opportunities.