Case Study: Alameda County streamlines affordable housing applications with Exygy's Bloom Housing platform

Alameda County boosts affordable housing applications to 41% with Exygy

The customer, Alameda County, faced a stressful and complicated affordable housing application process that used paper forms and required excessive, sensitive information upfront. The vendor, Exygy, was engaged to implement the Bloom Housing system to create a common regional application portal.

Exygy developed a solution by convening a diverse Steering Committee of local stakeholders to build consensus and create a simplified, common short-form application. This digital process, which included features like a confirmation page, status bar, and multi-language support, significantly streamlined applications. The result was a measurable improvement, with 41% of users who started a digital application ultimately submitting it, greatly reducing friction for housing seekers.

Alameda County