Case Study: Deutsche Bahn AG achieves safer knowledge sharing with Exxeta's knowledge management system

Exxeta develops knowledge management system for barrier-free access to safety-relevant information for Deutsche Bahn AG

The Deutsche Bahn AG faced the significant challenge of losing expert knowledge due to employee retirements, leading to a shortage of skilled workers, costly onboarding, and the risk of knowledge silos. Specifically, there was no existing solution for managing employee-generated, safety-critical information. To address this, the company partnered with vendor Exxeta to develop a new knowledge management system.

Exxeta implemented a user-centric knowledge management system built with technologies like React, TypeScript, and .NET Core 6. The solution featured a secure, intuitive platform with gamification elements to drive engagement. The results for Deutsche Bahn AG were substantial; Exxeta delivered an MVP in just three months and successfully scaled the system to over 8,000 users across four railway companies, effectively preventing knowledge loss and improving maintenance procedures.

Deutsche Bahn AG

Heinz Bartel

Deutsche Bahn AG