Case Study: Hard Rock International achieves seamless Wi‑Fi 6 guest connectivity and simplified cloud network management with Extreme Networks

Hard Rock Hotel Amsterdam American Advances Guest Experience with Wi-Fi 6

Hard Rock International’s 173-room Hard Rock Hotel Amsterdam American faced surging device counts and guest expectations for seamless, contactless services while operating inside a century‑old building. The hotel needed more wireless bandwidth, simplified network management, and a way to deploy reliable Wi‑Fi throughout the property, so it partnered with Extreme Networks to implement a cloud‑managed Wi‑Fi 6 solution using ExtremeWireless and ExtremeCloud IQ.

Extreme Networks deployed a cloud-managed Wi‑Fi 6 network (ExtremeWireless + ExtremeCloud IQ) that delivered faster connectivity, higher capacity, reduced congestion and downtime, and a measurable reduction in Wi‑Fi–related helpdesk tickets. The solution also provided single‑pane visibility for easier scaling and remote management—reducing the IT team’s workload—and enabled contactless guest services (registration, in‑room dining, remote check‑out) to improve overall guest experience.

Hard Rock International

Claire Van Campen

General Manager