Case Study: Drakes Supermarkets achieves stable, cloud-managed Wi‑Fi and improved customer service with Extreme Networks

Drakes Supermarkets Maintains Superior Customer Service

Drakes Supermarkets, Australia’s largest independent grocery retailer with 57 stores and over $1B in turnover, needed a more reliable wireless network so staff handhelds could sync from the shop floor and avoid frequent dropouts. To solve inventory, ordering and mobile-app performance issues they engaged Extreme Networks, using ExtremeCloud IQ and ExtremeWireless access points (AP330/AP120) to meet store mobility and multi-site management requirements.

Extreme Networks delivered a cloud-managed, zero‑touch Wi‑Fi rollout (60 sites deployed in two months with Beachhead Group) using plug‑and‑play APs and centralized ExtremeCloud IQ management. The result: no RF issues since deployment, significantly reduced deployment and maintenance time (no site visits needed), improved staff productivity and customer service through reliable mobile applications, and easy scale‑out as new stores come online — demonstrating a measurable, business‑critical improvement from Extreme Networks’ solution.

Drakes

Rod Koza

Chief Information Officer