Case Study: Bowen Center achieves 99.9% uptime and telemedicine‑enabled patient care with Extreme Networks

Bowen Center Revamps Network Infrastructure to Enable Next-Generation Patient Care

Bowen Center, a mental healthcare provider serving 21 counties in northern Indiana with 39 locations and nearly 1,300 staff, was hampered by slow EMR performance, failing wireless, network latency from consumer-grade equipment, and the inability to deliver telemedicine. To fix scalability, reliability, and visibility issues, Bowen Center selected Extreme Networks and deployed ExtremeMobility™, ExtremeSwitching™ and Extreme Management Center™ as part of the Extreme Smart OmniEdge™ solution.

Extreme Networks replaced the legacy equipment and automated management to eliminate chokepoints, restore trust in IT, and enable telehealth across locations. The deployment delivered measurable gains — 99.9% uptime, customer satisfaction rising from low 7s to mid-9s on a 10-point scale (20%+ improvement), full application visibility, simplified operations, and more clinician time for patient care.

Bowen Center

Andrew Grimm

Vice President of Information Technology