Case Study: Best Western Plus Anaheim achieves 30% improvement in Wi‑Fi quality and higher guest satisfaction with Extreme Networks

Best Western Property Increases Guest Satisfaction with Purpose-Built Wi-Fi Solution

Best Western Plus Anaheim, a 300‑room, high‑occupancy hotel across from Disneyland, was struggling with frequent guest complaints and substandard Wi‑Fi as device usage and bandwidth demands outpaced its aging network—compounded by difficult RF propagation from the building’s stucco and chicken‑wire construction. General Manager Bill O’Connell worked with Hospitality Wi‑Fi and selected Extreme Networks’ solution (TS‑524 T‑5 system with 95 TW‑522 wall‑plate APs) to meet Best Western’s mandated guest Wi‑Fi quality standards.

Hospitality Wi‑Fi deployed Extreme Networks’ T‑5 system using the property’s existing phone lines and 95 APs to deliver consistent coverage and capacity; Best Western Plus Anaheim saw about a 30% improvement in Wi‑Fi quality, guest survey scores rise nearly 30% into the high‑60s, a significant drop in internet‑related complaints, better support for staff devices and digital guest services, and has since upgraded four other properties (totaling 674 rooms) with Extreme Networks’ technology.

Best Western Plus Anaheim

Bill O'Connell

General Manager