Case Study: WrightCore achieves faster MTTR and holistic, real-time visibility with ExtraHop

WrightCore and ExtraHop Deliver Smarter, Faster Assessments

WrightCore, a Tennessee-based IT solutions provider specializing in datacenter and networking services, needed a faster, more holistic way to assess customer environments, reduce mean time to resolution, and avoid wasting engineering hours chasing the wrong causes of performance problems. Regular assessments and benchmarks were critical for customers such as e-commerce and financial firms that require consistent, high-performance application delivery.

By using ExtraHop for full‑stack, real‑time visibility from infrastructure to application, WrightCore quickly isolates root causes (for example, a DNS misconfiguration slowing an ecommerce site and a routing/switch error identified in 30 minutes) and shifts customers from reactive troubleshooting to continuous, proactive monitoring. The result: faster MTTR, reduced engineering effort, increased customer trust, and several clients adopting ExtraHop as a managed service to sustain performance and align IT with business goals.

WrightCore

Andy Winford

Director of Infrastructure Practice