Case Study: Tyler Technologies achieves $150,000 annual savings and cuts 100 support calls per day with ExtraHop

Tyler Technologies Saves $150,000 Annually With Wire Data Insights

Tyler Technologies, the largest U.S. provider of software and technology for the public sector, operates the Odyssey File and Serve eFiling solution used across multiple states and counties. When users stopped receiving automated filing confirmation emails, unknown SMTP errors in the notification system triggered hundreds of support calls, creating backlogs and forcing plans for costly staffing increases.

By deploying ExtraHop for real-time wire data visibility, Tyler quickly pinpointed a misconfigured "From" email address and fixed the SMTP error within hours. The result: support calls dropped by about 100 per day, the company deferred hiring and saved roughly $150,000 annually, troubleshooting times fell from weeks to minutes, and teams gained the evidence needed to prove root cause to stakeholders.

Tyler Technologies

Jamie Gillespie

Director of Client Success and Support