Case Study: Middlesex Hospital achieves 90% reduction in MTTR with ExtraHop

Top Hospital Cuts MTTR by 90% with Insight from Real-Time Wire Data

Middlesex Hospital, which runs a complex mix of clinical and administrative applications (Cerner, eClinicalWorks, McKesson Homecare, etc.), faced slow, time-consuming troubleshooting and lacked objective evidence to persuade vendors or internal teams when performance problems occurred.

By deploying ExtraHop to analyze real-time L2–L7 wire data, the IT team gained instant and historical visibility into traffic and errors—quickly proving the root cause of EMR slowdowns, identifying a 41GB unauthorized backup that threatened storage, and producing shareable evidence for vendors. The result: precise performance insight, better third‑party accountability, proactive issue detection, and a more than 90% reduction in mean time to resolution.

MiddleSex Hospital

Ant Lefebvre

Senior Systems Engineer