Case Study: The Home Depot achieves a unified customer experience and double-digit application performance improvements with ExtraHop

The Home Depot Builds Unified Customer Experience with Visibility from ExtraHop

The Home Depot, the world’s largest home improvement retailer with more than 2,200 stores, aimed to deliver a seamless "One Home Depot" experience across online and in-store channels. To support that goal, its Technology team needed end-to-end visibility across a complex, distributed environment—from datacenters to nearly 2,300 remote sites (stores, distribution and fulfillment centers, call centers, and offices)—because datacenter-only tools left gaps when diagnosing performance issues.

The team extended ExtraHop analytics to those remote locations, collecting real-time telemetry at the retail edge to monitor availability, latency, volume, and errors and to enable proactive troubleshooting and chain-wide analytics. The rollout improved associate and customer experience, demonstrated double-digit performance gains from an infrastructure upgrade (with some response times improving over 40%), and provided unified visibility across the entire environment.

The Home Depot

David Narayan

Distinguished Engineer