Case Study: Steward Health Care achieves faster application performance and more clinician time with ExtraHop

Steward Health Care Diagnoses Application Issues with Insights from Wire Data

Steward Health Care, a Boston-based system serving over one million patients across 11 hospitals and 100+ clinics, faced growing IT complexity after rapid expansion and a proliferation of mobile devices and workstations. With more than 200 critical applications—including MEDITECH, athenahealth, and eClinicalWorks—performance problems became hard to troubleshoot, disrupting clinical workflows and reducing time clinicians could spend with patients.

Steward deployed ExtraHop to gain L2–L7 wire-data visibility across the application delivery chain, including Citrix, enabling near–real-time correlation of user sessions, workstations, apps, and servers. The appliance delivered immediate, actionable insights with minimal setup and maintenance, speeding root-cause identification, improving application response and stability, reducing daily troubleshooting time, and freeing clinicians to spend more time with patients while boosting staff satisfaction.

Steward Health Care

Adam Hanson

Senior Director of Enterprise Infrastructure and Solutions Engineering