Case Study: Seattle Children's Hospital cuts troubleshooting time in half with ExtraHop

Seattle Children's cuts troubleshooting time by 50% with ExtraHop

Seattle Children’s Hospital, a leading pediatric care and research institution, faced challenges gaining visibility into its complex IT environment, which supported over 100 applications and a large Citrix virtual desktop infrastructure. This lack of insight led to time-consuming troubleshooting, particularly with persistent slow Citrix logins that impacted staff efficiency. They turned to the vendor ExtraHop for a solution.

By deploying ExtraHop, the hospital gained cross-tier insight that quickly identified the root cause of the login delays—a storage contention issue. With this visibility, ExtraHop helped Seattle Children’s cut overall troubleshooting time by 50% and resolve the Citrix problem, achieving a 500% improvement in login speed and significantly improving end-user experience for caregivers.

Seattle Children's Hospital