Case Study: Prisma Health achieves better patient care, stronger security, and cost savings with ExtraHop

Prisma Health Delivers Better Patient Care and Experience with ExtraHop

Prisma Health is a not‑for‑profit health system serving South Carolina with nearly 16,000 caregivers across seven hospitals, multiple campuses, and extensive outpatient services, relying on Epic EMR and numerous clinical and operational applications. As digital services proliferated, fragmented alerting and multiple toolsets led to service interruptions that degraded patient experience and made it difficult to ensure consistent performance and security of sensitive data.

Prisma Health implemented ExtraHop to centralize telemetry and deliver real‑time analytics, ML-driven alerts, and SSL/TLS 1.3 decryption for full visibility into encrypted traffic. The platform provided a single dataset for rapid root‑cause analysis and easier troubleshooting, leading to faster issue resolution, improved patient engagement and satisfaction, stronger HIPAA‑compliant visibility, better Citrix monitoring, and cost savings from decommissioning unused assets.

Prisma Health

Mike Shuford

Systems Engineer