Case Study: an online travel agency improves digital experience visibility with ExtraHop

Online Travel Agency reduces troubleshooting time and tracks 400-level errors with ExtraHop

An online travel agency faced a significant challenge managing its complex, global infrastructure spread across multiple data centers and AWS. Without real-time visibility, performance issues threatened to impact customer experience and competitiveness. To gain insight without adding overhead, the agency turned to the ExtraHop platform.

By implementing ExtraHop's out-of-band appliance, the agency achieved comprehensive visibility without impacting its systems. The solution enabled the IT team to rapidly identify and resolve problems, drastically reducing mean time to resolution (MTTR). Furthermore, ExtraHop provided valuable business-level insights, allowing the agency to monitor website transaction volumes in real-time and improve capacity planning for its stakeholders.