Case Study: Large US-Based Online Brokerage achieves 70%+ industry benchmark performance improvement with ExtraHop

Online Brokerage Transforms IT Operations with Visibility Across Tiers

A large US-based online brokerage with several million customers needed real-time visibility across its multi-tier online trading application to stay competitive. With disparate homegrown and third-party monitoring tools, the IT organization often took about 45 minutes to identify root cause issues, a risky delay during market hours when the team aims to triage incidents in under five minutes.

The brokerage deployed ExtraHop’s passive, wire-data platform to provide end-to-end visibility, faster cross-team collaboration, and continuous alerting. ExtraHop revealed hidden application behaviors, enabled 5-minute triage workflows, and drove proactive remediation—resulting in more than a 70% improvement on industry benchmark performance and an extensible, API-driven monitoring foundation for ongoing optimization.