Case Study: Mitchell International achieves secure communications and full network visibility with ExtraHop

Mitchell International Uses ExtraHop to Secure Communications and Protect Assets

Mitchell International, a leading provider of claims management and collision repair software that processes tens of millions of transactions for more than 300 insurers and 30,000 repair facilities, needed complete security and performance visibility to support its Fortune 500 customers. The Network and Telecom Systems team faced recurring blind spots when investigating performance and security issues across a complex, hybrid environment and required a solution that could scale and deliver actionable insights.

Mitchell deployed ExtraHop for network‑level visibility and investigation at scale, immediately revealing previously unseen traffic and vulnerabilities. ExtraHop became a daily troubleshooting tool, helping the team identify and eliminate insecure protocols (like SSLv3), monitor certificates and ciphers, pinpoint packet drops and customer‑side issues, and accelerate incident resolution—strengthening communications, protecting assets, and improving customer experience.

Mitchell International

Chris Wenger

Senior Manager of Network and Telecommunications