Case Study: MedSolutions achieves continual service improvement for applications and infrastructure with ExtraHop

MedSolutions Enables Continual Service Improvement for Applications and Infrastructure

MedSolutions, which provides intelligent cost‑management services to healthcare payors, needed to continually improve service levels but lacked the ability to measure and correlate application performance across tiers. With multiple custom and packaged applications running in two datacenters (70% virtualized) and millions of patients depending on timely workflows, even small delays were unacceptable.

By deploying the agentless ExtraHop system, MedSolutions gained real‑time, cross‑tier operational intelligence and historical performance baselines with quick, nonintrusive installation. The unified visibility enabled better collaboration across IT teams, uncovered and fixed issues (for example, an F5 TCP‑profile misconfiguration that added latency), reduced rollout risk, and sped deployments—supporting ongoing continual service improvement.

MedSolutions

Joseph Steele

VP of IT Infrastructure