Case Study: MediLink Network achieves real-time IT visibility and improved patient experience with ExtraHop

MediLink Turns to ExtraHop for an IT Wellness Plan

MediLink Network, Inc. is a healthcare technology provider in the Asia Pacific that serves over two million insured members through a network of thousands of facilities and practitioners. Faced with siloed monitoring, frequent compliance audits, and the need to keep mission‑critical systems handling up to 100 million daily transactions running 24x7, MediLink needed fast, objective insight into IT performance to prevent outages that could delay patient care.

Working with Nexus Technologies, MediLink implemented ExtraHop to gain real‑time, unified visibility across infrastructure, applications, and VoIP. Dashboards, transaction search, and proactive alerts let the team triage issues before they became outages, streamline audit responses, improve caller and application performance, and achieve process quality that exceeded six‑sigma standards.

MediLink Network

Esther Go

President and Chief Executive Officer