Case Study: Major Financial Institution achieves faster IT merger resolution with ExtraHop

Major Financial Institution - Customer Case Study

A Major Financial Institution was in the middle of merging two large organizations and migrating middleware for its online banking applications when response times suddenly slowed, hurting customer experience. The issue wasn’t obvious in the ExtraHop dashboard, so the institution turned to ExtraHop Professional Services and a Solution Architect to help diagnose the problem quickly.

ExtraHop built a custom parser for the obscure protocol used by the migration software, enabling deeper traffic analysis and root-cause discovery. The team identified a backend CIS server configuration issue, disabled the faulty setting, and restored performance; they also created a custom trigger to help catch similar incidents in the future. ExtraHop’s expertise helped avoid a slow manual investigation and delivered a fast resolution during a critical merger timeline.