Case Study: Liberty achieves centralized IT visibility and faster issue resolution with ExtraHop

Liberty Improves IT Operations Through AppCentrix Powered by ExtraHop

Liberty, one of South Africa’s largest life insurers and part of Liberty Holdings, had grown through acquisitions and new digital channels into a complex environment of mission‑critical systems with separate development and support teams. That complexity made it difficult to assure application performance and end‑user experience, so Liberty sought a centralized, enterprise‑wide monitoring capability to detect issues proactively, reduce mean time to fix, and provide strategic visibility across the technology stack.

Liberty engaged Appcentrix to deliver a managed service built around ExtraHop’s stream analytics, deployed non‑intrusively across data centers and PoPs with reporting to a centralized National Operations Centre. The solution provided full‑stack, real‑time and long‑term visibility, enabling proactive trend detection, faster root‑cause identification, a more responsive helpdesk, and better DevOps insights—improving application reliability and user experience as the rollout continues.

Liberty

Nick Truran

Head of IT Operations