Case Study: US-Based Salesforce Application Provider achieves improved AWS visibility and faster resolution with ExtraHop

Leading Salesforce Application Partner Improves AWS Visibility with ExtraHop

This US-based company, the #1 paid application on Salesforce AppExchange with more than 125,000 users across 35 countries, runs its cloud applications on AWS and struggled with limited visibility into the application delivery chain—particularly Active Directory, DNS, and load‑balancing—during a period of rapid growth.

They deployed ExtraHop to analyze real‑time wire data (full bi‑directional payloads) via an AWS appliance, using custom triggers, live geomaps, threshold alerts, and office dashboards. The solution delivered faster troubleshooting and reduced mean‑time‑to‑resolution, proactive detection of service degradation, prevention of unnecessary auto‑scaling events, and optimized AWS resource usage and costs.