Case Study: a leading business school achieves faster troubleshooting and deeper application visibility with ExtraHop

Leading Business School cuts IT troubleshooting time by 50% with ExtraHop

A leading business school on the East Coast struggled to gain visibility into its Banner database, which was critical to nearly every application. For years, the IT team was unable to successfully implement monitoring solutions due to concerns that invasive agents would cause performance issues in their production environment. This lack of insight made it difficult to understand how applications interacted with the database and to troubleshoot problems effectively.

The school implemented ExtraHop, an agentless appliance that provided real-time visibility into wire data across all application tiers. With ExtraHop, the IT team gained immediate insights into database performance, application dependencies, and network services. This resulted in a 50% reduction in troubleshooting time, the proactive resolution of long-standing issues, and better support for the diverse technologies used across the university.