Case Study: Healthcare Provider uncovers hidden performance issues and gains encrypted-traffic visibility with ExtraHop RevealX

Healthcare Provider Uncovers Hidden Performance Issues with RevealX

A U.S. healthcare provider operating hospitals and other care sites depends on EMRs and AI-driven monitoring where even seconds of delay can affect patient care. To meet a strict performance SLA (99.9% of transactions within a five‑minute window complete in under three seconds) the organization needed granular visibility into network and application performance—including encrypted traffic—across hundreds of locations and servers, something its existing tools could not deliver.

The provider deployed ExtraHop RevealX sensors with a packet broker to deliver single‑platform, high‑resolution monitoring and decryption of roughly 80% of traffic. RevealX uncovered root causes—SSL connection handling in a surgery app, an Active Directory authentication bug, and a recurring hourly server process—allowing rapid fixes, restored responsiveness, and enforcement of the SLA without a separate APM solution.