Case Study: American Gas Retailing Company achieves up to 5x faster application performance and faster problem resolution with ExtraHop

Gas Retailer Fuels Faster Networks and Applications with ExtraHop

An American gas retailer operating more than 1,400 stations across the Southeastern U.S. struggled to keep critical, distributed applications running over bandwidth‑constrained VSAT links (more than 700 sites share 1.5 Mbps) and relied on a lean Network team to diagnose both network and application issues without adequate visibility. Existing tools gave only surface-level data, leaving the team unable to quickly determine whether problems were network- or application-related.

The company evaluated multiple vendors and deployed ExtraHop for agentless, wire‑data visibility across L2–L7, enabling the team to see application‑level transactions in real time. ExtraHop pinpointed issues such as erroneous browser settings causing excessive HTTP 204 requests and FTP 425 errors, helping the retailer reduce web page load times by up to 5x, resolve problems faster, and improve collaboration across IT groups.