Case Study: Fareportal achieves real-time visibility and faster issue resolution with ExtraHop

Fareportal Finds the Ticket to Ensuring Digital Experience in ExtraHop

Fareportal, a leading U.S. online travel agency connecting customers to hundreds of airlines, hotels, and car providers and operating global contact centers, faced a complex, distributed infrastructure across datacenters and AWS. With a lean IT team and limited real-time visibility, the company struggled to spot and resolve performance issues quickly—putting customer experience and business continuity at risk.

By deploying ExtraHop’s out-of-band wire-data analytics, Fareportal gained real-time visibility without impacting system performance, enabling fast detection and diagnosis of issues and surfacing problem URLs and 400-level errors. The outcome was dramatic: troubleshooting times dropped from days to about 30 minutes, MTTR decreased, capacity planning improved, business-facing dashboards delivered actionable insights, and overall confidence in IT rose.

Fareportal

Mayur Rele

IT Manager for Infrastructure and Cloud