Case Study: digiChart achieves faster issue resolution and improved application performance with ExtraHop

digiChart Finds the Diagnosis and the Cure in Wire Data

DigiChart is a doctor-built, patient-focused EHR company specializing in OB/GYN solutions that was migrating its application to a new data center after its original infrastructure neared end of life. During the move the team experienced performance degradations, outages, and a flood of web-server errors that standard logs didn’t explain, so CTO Bobby Addison engaged ExtraHop for the cross-tier visibility and prescriptive guidance needed to resolve the issues quickly.

Using ExtraHop’s network-level insights, DigiChart traced the errors to the load balancer and applied a fix (increasing the maximum header count), then adopted real-time analysis across the network to monitor application behavior and end-user impact. The result: faster troubleshooting, improved uptime and patient experience, lower provisioning costs, and a strong ROI that lets the company focus resources on patient care.

digiChart

Bobby Addison

Chief Technology Officer